Microsoft Outlook Security Patch


On June 7, 2000 Microsoft released a security patch for Outlook 98 and Outlook 2000.  The patch was designed to provide additional levels of protection against malicious e-mail messages.  However, the update changes the way Outlook can be integrated with third party products such as SalesCTRL and ImPower. 

Due to several changes in Outlook’s behavior, we recommend you carefully consider the following issues that will occur before determining whether or not to install the security patch:

SalesCTRL Outlook 98 Outlook 2000
Company and Contact Screen

When sending an email from the Contact or Company screens, the prompt “A program is trying to access email addresses you have stored in Outlook. Do you want to allow this?” is returned and may display more than once. Select Yes to send the email.

Selecting No or the X button will result in the error, “Member recipients does not evaluate”. Select Continue to move on.

On 6/13/2000 we released an update to resolve these issues.

Note: The Microsoft security patch disables the Send button in Outlook 98 when sending email through third party products.  Therefore you must use the CTRL + ENTER command to send an email through SalesCTRL or ImPower.

When sending an email from the Contact or Company screens, the message “The messaging interface has returned an unknown error.  If the problem persists, restart Outlook” is returned. This message occurs because Outlook no longer allows HTML format files to be attached to emails.

On 6/13/2000 we released an update to send the contact and company master reports as text in the body of the email rather than an HTML attachment.
Memo Fields Note: The Microsoft security patch disables the Send button in Outlook 98 when sending email through third party products.  Therefore you must use the CTRL + ENTER command to send an email through SalesCTRL or ImPower.

When emailing a memo, the error “The messaging interface has returned an unknown error.  If the problem persists, restart Outlook” is returned.  This message occurs because Outlook no longer allows HTML format files to be attached to emails.

On 9/22/2000 we released an update to send memo information as text in the body of the email rather than an HTML attachment.
Activity Screen

When emailing an activity from the Activity screen, the prompt “A program is trying to access email addresses you have stored in Outlook. Do you want to allow this?” is returned and may display more than once. Select Yes to send the email.  However, you must first modify your email settings in Outlook Tools – Options – Mail Format to send email in Microsoft Outlook Rich Text or Plain Text format rather than HTML format.

On 6/13/2000 we released an update to resolve this issue.

Note: The Microsoft security patch disables the Send button in Outlook 98 when sending email through third party products.  Therefore you must use the CTRL + ENTER command to send an email through SalesCTRL or ImPower.

When emailing an activity from the Activity screen, the error “The messaging interface has returned an unknown error.  If the problem persists, restart Outlook” is returned.  This message occurs because Outlook no longer allows HTML format files to be attached to emails.

On 6/13/2000 we released an update to send activities as text in the body of the email rather than an HTML attachment.
Task Manager No known issues

When sending an email to more than one contact through Task Manager, the message “c:\Program files\common\Files\system\mapi\1033\95\ Sales\ddb.dbf does not exist”  is returned. Selecting Continue results in the message; “No table is open in the current work area” 

On 6/13/2000 we released an update to resolve this issue.
To Do List Note: The Microsoft security patch disables the Send button in Outlook 98 when sending email through third party products.  Therefore you must use the CTRL + ENTER command to send an email through SalesCTRL or ImPower. On 9/22/2000 we released an update to send memo information as text in the body of the email rather than an HTML attachment.
Auto Marketing No known issues No known issues

To find more information on the Outlook Security patch, you can refer to the following documents:

http://www.officeupdate.com/

http://www.woodyswatch.com/office/archtemplate.asp?v5-n26

http://www.woodyswatch.com/office/archtemplate.asp?v5-n25

http://www.woodyswatch.com/office/archtemplate.asp?v5-n24

To determine the release of SalesCTRL or ImPower you are currently using, go to Help, About this Database, and the build date will display the software release date.  Customers on a Software Support Plan can obtain a free software update by contacting us at (414) 362-9640 or by email at support@advanced-concepts.com.